Privacy Policy

Eco Spray Insulations Limited

PRIVACY POLICY

Last updated July 24, 2020  

Thank you for choosing to be part of our community at Eco Spray Insulations Limited. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@ecosprayinsulations.co.uk, or on 02381680282.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have about it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing or events, newsletters submission.

WHO ARE WE?

Eco Spray Insulations are spray foam insulation accredited installers and sales agents of Lapolla UK, EU and Pro Perla products.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.  

1. WHAT INFORMATION DO WE COLLECT?  
 1.1) Personal information you disclose to us 

When you use our website, we collect personal information that you provide to us such as name, email address, contact information, when you complete the contact form, email us, subscribe to our newsletters or message us through the live chat.

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services when participating in activities on the Sites or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following:

Name and Contact Data

The information you collect is your first and last name, email address and phone number.

2. HOW DO WE USE YOUR INFORMATION?  

We may use your information to:

  • Contact you regarding queries raised in the contact form and live chat;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you.

We may use data under the basis of Legitimate Interests (name, address and telephone number) from 3rd party suppliers for marketing.

You can change your marketing preferences at any time through unsubscribing from email marketing or by contacting us by email at newsletters@ecosprayinsualtions.co.uk or on 02381680282.

We review our retention periods for personal information regularly. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?  

We will not share your information with third parties for marketing purposes.
Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations to complete tasks and provide services to you on our behalf (for example our sales representants are self-employed contractors and they will need your details to complete the surveys).

However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and other tracking technologies like Google Analytics to collect and store your information to provide better service.

We use cookies and similar tracking technologies (like google analytics) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookies Policy.
Please visit Google Analytics’s privacy policy for more information about their policy privacy

5. DO WE USE GOOGLE MAPS?  

Yes, we use Google Maps for the purpose of providing better service.  

This website uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

6. HOW LONG DO WE KEEP YOUR INFORMATION? 

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.  

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than two years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible for example, because your personal information has been stored in backup archives, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE? 

We aim to protect your personal information through a system of organisational and technical security measures. 

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

8. HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION?

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by phone us on 02381680282 and request the information held about you;

9. PROFILING  

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

10. LINKS TO OTHER WEBSITES

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

11. DO WE COLLECT INFORMATION FROM UNDER 18?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@ecosprayinsulations.co.uk

12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken to ensure that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

13. DO WE MAKE UPDATES TO THIS POLICY?

Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

14. GDPR DATA PROTECTION RIGHTS

Under the General Data Protection Regulation (GDPR), Act 2018 you have the right to be informed about what we store about you as it applies to: to be informed of how we are protecting your information.

Right of access

You have the right to make a subject access request verbally or in writing to your data.

Right to rectification

You have the right to inaccurate your data rectified or completed if it is incomplete under certain circumstances.

Right to erasure 

You have the right to have your data erased in certain circumstances.

Right to restrict processing

You have the right to request the restriction or suppression of your data in certain circumstances.

Right to data portability

You have the right to request data portability to obtain and reuse your data for your purposes across different services.

Right to object

You have the right to object to the processing of your data in certain circumstances.

To request any of your rights, please submit a request form to info@ecosprayinsulations.co.uk. We will respond to your request within one calendar month.

15. INFORMATION COMMISSIONER OFFICE

Eco Spray Insulations is registered as a data controller with the Information Commissioner’s Office (ICO) under registration number ZA450228. Our registered Data Protection Officer is Michael Green, Officer Manager. Any enquiry about how we process employee or recruitment data or any questions regarding the Eco Spray Insulations Privacy Policy or the Eco Spray Insulations Cookie Policy should be sent by email to info@ecosprayinsulations.co.uk or by writing to:

The Data Protection Officer

74 1st floor St Anne’s Road 

Southampton

SO19 9FF

United Kingdom

Telephone 02381 680282

You have the right to lodge a complaint with a supervisory authority should you feel necessary, if you have any questions regarding a complaint or our complaints procedures then you have the right to complain to the Information Commissioner.

Information Commissioner’s office contact:

Office: https://ico.org.uk/concerns

The ICO’s address: 

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

16. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at info@ecosprayinsulations.co.uk or by post to:

Eco Spray Insulations Limited
74 1st floor St Anne’s Road 
Southampton
SO19 9FF
Telephone 02381 680282

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated on 24 July 2020.